Refund policy

We have a 30-day return policy. You have 30 days after receiving your item to contact us about a return.

To be eligible for a return, the item must generally be in the same condition in which it was received, unused, and in its original packaging. Proof of purchase may be required.

Please contact us before returning any item. If your return is approved, we will provide the appropriate return instructions and authorized return address. Items returned without prior approval may not be accepted.

Customers may be responsible for return shipping costs unless the item arrived damaged, defective, incorrect, or another exception applies. We will let you know the applicable return procedure before you ship anything back.

Damaged, defective, incorrect, or missing items
Please contact us as soon as possible if your order arrives damaged, defective, incorrect, or if an item is missing. Include your order number and, when applicable, photos of the item or packaging so we can review the issue and arrange an appropriate refund or replacement.

Cancellations
If you need to cancel or change an order, contact us as soon as possible. Once order processing has begun or the order has shipped, we may not be able to cancel or modify it.

Exceptions
Certain products may not be eligible for return for health, safety, hygiene, customization, or other reasons. We will let you know if an exception applies to your order.

Refunds
Once a return or refund request has been reviewed and approved, refunds will be issued to the original payment method. Your bank or credit card provider may require additional time to process and post the refund.

If more than 15 business days have passed since we approved your refund and you have not received it, please contact us at support@rashidiselect.com